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Fidelis Care Career Events


Fidelis Care Provider Call Center Policy Regarding AI/Robo Calls
Wednesday • Posted by Provider Relations • in Provider News
Fidelis Care would like to inform providers that we are unable to accept calls from Artificial Intelligence (AI) entities or other automated systems to verify claim status, obtain remittance information, or respond to any other inquiries.
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Fidelis Care Authorization Grids Effective July 1, 2026
Last Week • Posted by Provider Relations • in Provider News
The following section of the Fidelis Care authorization grids has been updated effective July 1, 2026.
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Site of Care Optimization Program for Infusion Services for Essential Plan Members
Last Week • Posted by Provider Relations • in Provider News
Effective August 1, 2026, Fidelis Care will implement a Site of Care Optimization Program to promote cost-effective, high-quality care for members receiving infusion therapies enrolled in Essential Plans.
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Invitation to Fidelis Care’s July Provider Office Hours
Last Week • Posted by Provider Relations • in Provider News, Provider Quality
Fidelis Care will host four Provider Office Hours in July 2026. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.
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HHAeXchange & Fidelis Care Partnership
6/18/2026 • Posted by Provider Relations • in Provider News
As you may be aware, Section 12006 of the 21st Century Cures Act, along with CMS guidance, required states to implement Electronic Visit Verification (EVV) for Personal Care Services by January 1, 2021, and for Home Health Care Services by January 1, 2023.
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Important Update – Child Health Plus Continuous Eligibility Ending for Children Under Age 6
6/18/2026 • Posted by Provider Relations • in Provider News
Fidelis Care would like to inform providers of an important update from New York State regarding Child Health Plus (CHPlus) eligibility requirements.
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Provider Webinar: CoC+/ CCA Program Training & Live Demo
6/9/2026 • Posted by Provider Relations • in Provider News, Provider Quality
Join us for a focused overview of the CoC+ program and how it supports coordinated, patient-centered care.
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